Refunds & Returns Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Easy Returns

  • Time Frame: You have 30 days from the date of purchase to return your item.
  • Condition: Please ensure the item is unused, in its original condition, and in the original packaging.
  • Proof of Purchase: Keep your receipt or order confirmation handy.

How to Return

  1. Contact Us: Email us at hello@tillymade.store to start your return.
  2. Send It Back: We’ll provide a return shipping label. Pack your item securely and send it back to us.
  3. Inspection & Refund: Once we receive your return, we’ll inspect it and notify you about your refund status.

Refunds

  • Approval: If approved, we’ll process your refund to your original payment method.
  • Timing: Refunds typically take a few days, depending on your card issuer.

Exchanges

  • Damaged or Defective Items: If your item is damaged or defective, contact us right away for an exchange.

Shipping Costs

  • Your Responsibility: You cover the return shipping costs. These costs are non-refundable.
  • Refund Deductions: If you receive a refund, the return shipping cost will be deducted.

Need Help?

If you have any questions about returning your item, please reach out to us at hello@tillymade.store.